Terms of Service

Digonto provides digital eSIM products that allow customers to access mobile data services while traveling or using supported networks in selected destinations.

Digonto does not operate the underlying mobile networks. eSIM connectivity is provided through third-party telecommunications and network partners.

The availability, speed, coverage, network technology, and performance of an eSIM may vary depending on the destination, network operator, device, location, network congestion, and other factors outside Digonto's control.

To use Digonto's Services, you must:

• Be legally capable of entering into a binding agreement.
• Provide accurate and complete information when required.
• Use a compatible eSIM-supported device.
• Comply with all applicable laws and regulations.
• Use the Services only for lawful purposes.

If you purchase or use an eSIM on behalf of another person, you confirm that you are authorized to do so.

Digonto offers destination-specific, regional, and global eSIM plans.

Each plan may have different:

• Data allowances
• Validity periods
• Coverage areas
• Supported networks
• Activation requirements
• Speed policies
• Top-up availability
• Renewal options
• Fair-use or network-management policies

You are responsible for reviewing the plan details before completing your purchase.

Plan information displayed on the website is intended to describe the applicable service at the time of purchase. Network availability may change due to circumstances outside Digonto's control.

Before purchasing an eSIM, you are responsible for confirming that your device:

1. Supports eSIM technology;
2. Is compatible with the relevant network/service;
3. Is not carrier-locked in a way that prevents use of the eSIM;
4. Meets any other technical requirements stated for the selected plan.

Digonto is not responsible for connectivity issues caused by an incompatible, unsupported, or carrier-locked device.

When you place an order through Digonto, you are making a request to purchase the selected eSIM plan.

An order may initially appear as Pending or Processing until payment has been successfully verified.

An order is not considered fully paid merely because:

• An order number has been generated;
• You have reached a payment gateway;
• A payment page was opened or submitted;
• You have returned from a payment gateway.

Digonto may require successful payment verification before an eSIM is issued.

Digonto may support payment methods including third-party payment gateways and Digonto Wallet, depending on availability.

For external payment methods, payment processing may be handled by third-party payment providers.

You authorize Digonto and its payment providers to process the applicable purchase amount.

All displayed prices, currencies, taxes, fees, and applicable charges should be reviewed before completing your purchase.

Digonto is not responsible for additional fees imposed by your bank, card issuer, payment provider, currency conversion provider, or other financial institution.

Payment Verification

Digonto may verify payments through the applicable payment provider before marking an order as paid.

If a payment cannot be verified, the order may remain pending or may be cancelled.

If you use Digonto Wallet:

• Your wallet balance is associated with your customer account.
• Wallet funds may only be used for eligible Digonto purchases.
• The wallet balance displayed in the Customer Portal is informational.
• The balance used for a transaction is determined by Digonto's server-side records.
• A successful wallet transaction may reduce your available wallet balance immediately.

You are responsible for maintaining the security of your account.

If you believe your wallet or account has been accessed without authorization, contact Digonto Support as soon as possible.

After successful payment and successful eSIM provisioning, Digonto may provide installation information such as:

• QR code
• Activation code
• Manual installation information
• ICCID or other relevant eSIM information

You are responsible for following the installation instructions provided by Digonto.

An eSIM may need to connect to a supported mobile network in the applicable coverage area before its validity period begins, depending on the specific plan.

Some plans may allow installation before arrival at the destination.

Always review the specific plan's activation and validity policies.

Unless otherwise stated on the applicable product page, an eSIM may have a specified period within which it must be activated or connected to a supported network.

If an eSIM is not activated within the applicable activation period, it may expire or become unavailable.

The exact activation and validity rules applicable to your purchase are those displayed with the relevant eSIM plan.

Data allowances and speeds depend on the plan purchased.

Some plans may be marketed as unlimited-data plans but may include fair-use, network-management, or speed-reduction policies.

For example, a plan may reduce the available speed after a specified amount of daily usage.

Where applicable, these conditions will be stated in the plan details.

Digonto does not guarantee a particular connection speed at all times.

Coverage depends on the networks available in the destination and the applicable eSIM plan.

Even within a supported country or region, service may be unavailable or degraded in certain locations, including:

• Remote areas
• Underground locations
• Buildings with poor signal penetration
• Areas affected by network congestion
• Areas affected by local network outages

Digonto does not guarantee uninterrupted coverage or connectivity.

Your eSIM may connect to one or more supported network operators depending on the plan.

The network displayed on your device may vary.

Your device may also display an IP address associated with a location different from your physical location. This does not necessarily mean that the eSIM is being used outside its intended coverage area.

Where supported, certain eSIM plans may allow customers to purchase additional data or validity through top-ups or renewals.

Availability depends on the specific eSIM plan.

Top-ups and renewals may be subject to:

• The original plan's eligibility;
• Installation status;
• Network availability;
• Payment verification;
• Expiration or validity restrictions.

Automatic renewal, where available, may be enabled or disabled according to the options presented to you.

Refund eligibility depends on the circumstances of the purchase, whether the eSIM has been issued or activated, and the applicable Digonto refund policy.

If an eSIM has already been installed, activated, or used, it may not be eligible for a refund except where required by applicable law.

A payment being reversed, disputed, refunded, or marked for review does not automatically mean that an eSIM already issued may continue to be used.

Digonto may suspend or restrict access to services associated with disputed or reversed transactions.

If a payment fails or cannot be verified:

• The order may remain pending;
• The eSIM may not be issued;
• eSIM installation information may remain unavailable;
• eSIMAccess or another underlying provider may not be instructed to activate/provision the service.

Digonto may retry or allow you to complete payment where supported.

You are responsible for:

• Keeping your login credentials secure;
• Providing accurate account information;
• Maintaining access to your registered email or account;
• Reviewing your orders and transactions;
• Immediately reporting unauthorized account activity.

You must not share your account in a way that compromises its security or violates these Terms.

You agree not to use Digonto's Services:

• For unlawful activities;
• To violate telecommunications regulations;
• To interfere with networks;
• To attempt unauthorized access to Digonto systems;
• To circumvent security mechanisms;
• To abuse payment systems;
• To commit fraud;
• To resell Services without authorization;
• To transmit malicious software;
• To interfere with another customer's use of the Services.

Digonto may suspend or terminate accounts involved in prohibited activity.

Digonto aims to provide reliable Services but does not guarantee that the Services will always be:

• Available;
• Uninterrupted;
• Error-free;
• Secure;
• Compatible with every device or network.

Services may be temporarily unavailable due to maintenance, technical issues, telecommunications outages, third-party provider issues, or circumstances beyond Digonto's reasonable control.

Digonto may rely on third-party providers for:

• Telecommunications connectivity;
• eSIM provisioning;
• Payment processing;
• Hosting;
• Authentication;
• Analytics;
• Customer support;
• Other technical services.

Third-party services may be subject to their own terms and policies.

Digonto is not responsible for failures caused exclusively by third-party systems beyond its reasonable control, although Digonto will make reasonable efforts to assist customers where appropriate.

All Digonto branding, logos, website content, designs, text, graphics, software, and other materials provided through the Services are owned by or licensed to Digonto unless otherwise stated.

You may not copy, reproduce, distribute, modify, sell, or commercially exploit Digonto content without prior written permission.

Your use of Digonto's Services is also subject to our Privacy Policy.

We may collect and process information necessary to:

• Create and manage your account;
• Process orders;
• Process payments;
• Provide eSIM services;
• Provide customer support;
• Prevent fraud;
• Maintain security;
• Improve our Services.

Read our Privacy Policy.

Digonto may suspend or terminate your account where reasonably necessary, including if:

• You violate these Terms;
• Fraudulent activity is suspected;
• Payment disputes or abuse occur;
• You misuse the Services;
• Your activity creates a security or operational risk;
• Required by law or a third-party provider.

Where appropriate, Digonto may provide notice before suspension or termination.

Digonto does not guarantee:

• Continuous connectivity;
• Specific network speeds;
• Universal device compatibility;
• Continuous availability of a particular network operator;
• Uninterrupted service;
• That every location within a coverage area will receive service.

Network performance may depend on factors outside Digonto's control.

To the maximum extent permitted by applicable law, Digonto will not be liable for indirect, incidental, special, consequential, or punitive damages arising from your use of the Services.

This may include losses resulting from:

• Network outages;
• Device incompatibility;
• Incorrect installation;
• Network congestion;
• Third-party provider failures;
• Unauthorized account access;
• Delays outside Digonto's reasonable control.

Nothing in these Terms limits liability that cannot legally be limited under applicable law.

Digonto will not be responsible for delays or failures caused by circumstances beyond its reasonable control, including:

• Natural disasters;
• Telecommunications failures;
• Internet outages;
• Government actions;
• War or civil unrest;
• Cybersecurity incidents;
• Network operator outages;
• Payment-provider failures;
• Infrastructure failures.

Digonto may update these Terms from time to time.

Your continued use of the Services after the updated Terms become effective constitutes acceptance of the revised Terms, to the extent permitted by law.

These Terms shall be governed by the applicable laws of the jurisdiction in which Digonto is legally established, unless mandatory consumer-protection laws provide otherwise.

Any disputes will be handled in accordance with applicable law and the jurisdiction of the appropriate courts or dispute-resolution authority.

Placeholder — pending legal review: Digonto's specific legal entity, registered address, and jurisdiction have not yet been finalized in this document and should be confirmed by legal counsel before this page is treated as final.

Digonto

• Website: digontoesim.com
• Support: Contact Support