Privacy Policy

We may collect information that you provide directly to us, information generated through your use of our Services, and information received from service providers or other third parties.

Information may include:

Account Information

• Name
• Email address
• Phone number
• Account credentials
• Country or region
• Other information required to create and manage your account

Order Information

• Orders and purchased eSIM plans
• Order numbers
• Selected destinations
• Plan details
• Order status
• eSIM status
• Activation and installation information
• Relevant transaction information

Payment Information

• Payment method
• Transaction ID
• Payment status
• Payment amount
• Currency
• Payment-related information provided by payment processors

Digonto does not need to directly store your complete card number when payment processing is handled by a third-party payment provider.

Wallet Information

• Wallet balance
• Wallet transactions
• Top-up records
• Wallet payment records
• Related transaction identifiers

eSIM Information

• ICCID
• Activation information
• Installation information
• Network/service information
• Data usage information where provided by the applicable eSIM/network provider
• eSIM provisioning status

Support Information

• Messages sent to customer support
• Support requests
• Information you provide when requesting assistance

Technical Information

Depending on how you use our website and Services, we may automatically collect information such as:

• IP address
• Browser type
• Device type
• Operating system
• Approximate location derived from technical information
• Pages viewed
• Referring pages
• Session information
• Error and diagnostic information
• Website interaction information

We may use your information to:

We only use personal information for purposes that are reasonably necessary for operating and improving Digonto's Services.

Payments may be processed through third-party payment providers.

Depending on the payment method selected, payment information may be processed by payment providers such as SSLCommerz, or other payment partners supported by Digonto.

These providers may collect and process payment information according to their own privacy policies and terms.

Digonto may receive information such as:

• Payment status
• Transaction ID
• Payment amount
• Currency
• Payment method
• Payment verification information

Digonto does not intentionally store sensitive payment credentials such as your full card security code.

If you use Digonto Wallet, we collect and maintain information necessary to operate your wallet.

This may include:

• Current wallet balance
• Wallet top-ups
• Wallet payments
• Transaction records
• Transaction status
• Transaction identifiers

Wallet balances and transaction records are maintained on Digonto's server-side systems.

We may use this information to:

• Process wallet payments
• Credit successful top-ups
• Prevent duplicate transactions
• Maintain accurate transaction records
• Investigate disputes
• Prevent fraud and abuse

To provide eSIM services, Digonto may share necessary information with eSIM provisioning providers, telecommunications providers, network partners, and other technical service providers.

This information may be required to:

• Provision an eSIM
• Activate an eSIM
• Manage an eSIM
• Provide network connectivity
• Retrieve eSIM status
• Provide installation information
• Support troubleshooting

Digonto does not operate the underlying mobile networks.

Network providers may process certain information according to their own privacy policies and applicable laws.

Digonto may use cookies, local storage, session technologies, and similar technologies to operate and improve the website.

These technologies may be used for:

• Authentication
• Maintaining login sessions
• Security
• Remembering preferences
• Website functionality
• Performance monitoring
• Analytics, where applicable

Some cookies may be necessary for the website to function properly.

Where required by applicable law, Digonto will provide appropriate controls for optional cookies or tracking technologies.

We may collect and process information required to authenticate and secure your account.

This may include:

• Login information
• Session information
• Authentication tokens
• Device or browser information
• Security-related logs

We use reasonable technical and organizational measures to protect account information from unauthorized access, alteration, disclosure, or destruction.

However, no online service can guarantee absolute security.

You are also responsible for maintaining the security of your account credentials and devices.

We may share information when reasonably necessary to provide and operate Digonto's Services.

Information may be shared with:

Payment Providers

For payment processing, payment verification, refunds where supported, and fraud prevention.

eSIM and Network Providers

For eSIM provisioning, activation, network connectivity, and technical support.

Technology and Infrastructure Providers

For hosting, databases, authentication, email delivery, monitoring, security, and other infrastructure required to operate Digonto.

Customer Support Providers

Where necessary to provide customer support.

Legal and Regulatory Authorities

Where required by law, legal process, court order, or governmental request.

Security and Fraud Prevention Providers

Where necessary to detect, prevent, investigate, or respond to fraud, abuse, security incidents, or unauthorized transactions.

Business Transfers

If Digonto is involved in a merger, acquisition, restructuring, financing, sale of assets, or similar transaction, personal information may be transferred as part of that transaction subject to applicable law.

We do not sell customer personal information as a standalone commercial product.

We retain personal information for as long as reasonably necessary to:

• Provide our Services;
• Maintain customer accounts;
• Process and maintain transaction records;
• Resolve disputes;
• Prevent fraud and abuse;
• Maintain security;
• Meet accounting and financial requirements;
• Comply with legal obligations;
• Enforce agreements and policies.

Retention periods may vary depending on the type of information and the purpose for which it was collected.

When information is no longer required, we may delete, anonymize, or securely dispose of it, subject to applicable legal and operational requirements.

Digonto takes reasonable measures to protect personal information.

These measures may include:

• Access controls
• Authentication mechanisms
• Secure communication protocols
• Server-side authorization
• Transaction validation
• Payment verification
• Database security controls
• Monitoring and logging
• Fraud prevention measures

No method of transmission or storage is completely secure.

Therefore, while we work to protect your information, we cannot guarantee absolute security.

Because Digonto provides international eSIM services and may use service providers located in different countries, your information may be processed or stored outside your country of residence.

Where required, Digonto will take reasonable steps to ensure that international transfers are handled in accordance with applicable privacy laws.

Third-party providers may also process information according to their own applicable privacy requirements.

Depending on your location and applicable law, you may have rights relating to your personal information.

These may include the right to:

• Request access to personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of certain information.
• Request restriction of certain processing.
• Object to certain processing.
• Request a copy of certain personal information.
• Withdraw consent where processing is based on consent.
• Contact a relevant data protection authority where applicable.

Some requests may be subject to legal, security, fraud-prevention, or record-retention requirements.

We may need to verify your identity before processing certain requests.

If you want to delete your Digonto account, contact Digonto Support through the official support channel available on the website or Customer Portal.

Before deleting an account, we may need to:

• Verify your identity;
• Resolve pending transactions;
• Complete required financial records;
• Handle outstanding disputes;
• Retain information where required by law.

Deleting an account does not necessarily mean that every record can be immediately deleted if retention is legally or operationally required.

Digonto's Services are not intended for individuals who are not legally capable of entering into the applicable agreement.

We do not knowingly collect personal information from children where prohibited by applicable law.

If you believe that a child has provided personal information to Digonto, please contact us so that we can review and take appropriate action.

Digonto may contain links to third-party websites, payment providers, network providers, or other external services.

Digonto does not control the privacy practices of third parties.

When you use a third-party service, that service's own privacy policy may apply.

We recommend reviewing the privacy policies of third-party services before providing them with personal information.

Where permitted by law, Digonto may send communications about products, services, offers, or updates.

You may opt out of promotional communications by using the unsubscribe mechanism included in the communication or by contacting Digonto Support.

Important transactional communications, such as:

• Order confirmations
• Payment notifications
• Security alerts
• Account notifications
• eSIM activation information
• Service-related notices

may still be sent because they are necessary to provide the Services.

We may process information to detect and prevent:

• Fraudulent payments
• Unauthorized transactions
• Account abuse
• Multiple-account abuse
• Payment disputes
• Security attacks
• Unauthorized access
• Other activities that may harm Digonto, customers, payment providers, or network partners

This may involve automated and manual security checks.

Where required by applicable law, customers may have rights relating to certain automated decision-making processes.

We may update this Privacy Policy from time to time.

If a change is material, we may provide additional notice where required by applicable law.

Your continued use of Digonto's Services after the updated Privacy Policy becomes effective constitutes acknowledgment of the updated policy, to the extent permitted by law.

If you have questions about this Privacy Policy or want to exercise your privacy rights, contact Digonto through the official support contact already used by the existing website/customer portal.

• Website: digontoesim.com
• Support: Contact Support

See also our Terms of Service.